Modal3000 is committed to protecting the privacy and personal data security of every member. This Privacy Policy clearly explains how we collect, use, store, and safeguard your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Our Privacy Commitment
Six core pillars of personal data protection that Modal3000 upholds for every member in Malaysia.
All your personal data and financial transactions are protected with industry-standard 256-bit SSL encryption — the same standard used by leading Malaysian banks such as Maybank and CIMB.
Modal3000 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing is carried out lawfully, fairly, and transparently in accordance with the established PDPA principles.
Modal3000 has never and will never sell, rent or share members' personal data with third parties for marketing purposes without your explicit prior consent.
Your data is stored on servers protected by multi-layered firewalls, with access restricted to authorised personnel only. Regular security audits are conducted to ensure data integrity.
You have the full right to access, correct, amend or request the deletion of your personal data at any time through your account settings or by contacting our team.
In the event of any data breach affecting your information, Modal3000 is committed to notifying you within 72 hours, in line with global data protection best practices.
Modal3000's Commitment: Your privacy is our priority. This Privacy Policy transparently explains how we handle your personal data. By using the Modal3000 platform, you agree to the practices described in this policy.
Modal3000 ("we", "our platform") is the operator of an online casino, slots, Live Casino, poker, Sports Betting and lottery platform operating in Malaysia via modal3000.my. We take our responsibility to protect our members' personal data seriously.
This Privacy Policy explains the types of personal information we collect from you when you register and use Modal3000's services, how that information is used, who it may be disclosed to, and your rights with respect to your personal data.
We are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all regulations, guidelines and directives issued thereunder. In the event of any conflict between a translated version of this Privacy Policy and the Malay version, the Malay version shall prevail.
To deliver a complete and secure Modal3000 experience, we collect the following categories of personal data:
| Data Category | Example Information | Requirement |
|---|---|---|
| Identity | Full name, date of birth, MyKad/Passport number | Required |
| Contact | Email address, Malaysian mobile number | Required |
| Financial | Bank account numbers, digital wallet details (TNG, GrabPay, Boost) | Required for transactions |
| Verification | MyKad copy, utility bill, bank statement (for KYC) | Required for withdrawals |
| Use | Game history, betting data, account activity logs | Automatic |
| Technical | IP address, device type, web browser, cookie data | Automatic |
| Communications | Customer support records, emails, feedback | When applicable |
Note: We only collect personal data that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical records, religious beliefs or political views.
Modal3000 collects your personal data through the following channels:
Modal3000 processes your personal data for the following purposes, all of which are lawful under Malaysia's PDPA:
Marketing Communications: You may opt out of marketing communications from Modal3000 at any time by clicking the "Unsubscribe" link in our emails or by contacting us at support@modal3000.my.
Modal3000 does not sell your personal data. However, we may share your data with certain parties in the following circumstances:
All third parties we work with are bound by strict contractual and legal obligations to protect your personal data and process it solely in accordance with Modal3000's instructions.
Modal3000 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse or disclosure:
Shared Responsibility: While we take all reasonable precautions, data security also depends on your own actions. Please ensure your account password is strong, unique, and not shared with anyone. Enable two-factor authentication (2FA) on your Modal3000 account.
Modal3000 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Modal3000 platform. For more information on managing cookies, refer to your browser's documentation.
Modal3000 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law:
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in accordance with Modal3000's internal procedures.
Under Malaysia's PDPA, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or outdated personal data we hold about you.
You may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict how we process your data under certain circumstances.
You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you are dissatisfied.
To exercise any of the rights above, please contact us at support@modal3000.my with the email subject line "Personal Data Request". We will process your request within 21 business days.
The Modal3000 platform is strictly for adults aged 18 and above. We do not knowingly collect, process or store personal data from individuals under the age of 18.
Important for Parents: If you believe your child under the age of 18 has registered an account on Modal3000 or provided us with personal data, please contact us immediately at support@modal3000.my. We will investigate and delete the data promptly upon verification.
Modal3000 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the services we offer.
When we make material changes to this Privacy Policy, we will:
We encourage you to review this Privacy Policy page periodically. Your continued use of the Modal3000 platform following any amendments constitutes your acceptance of the updated Privacy Policy.
For any enquiries, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact Modal3000's Data Privacy Officer:
For formal complaints relating to personal data protection in Malaysia, you may also contact Department of Personal Data Protection (JPDP) Malaysia directly.
Join Modal3000
Register a Modal3000 account today and enjoy Malaysia's best casino, slots, poker and Sports Betting experience with full confidence that your privacy is always protected.